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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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A Google User

May 1, 2026

5  out of  5
rating by A Google User
"I have had the most AMAZING 🤩 experience with Billye, Brent and Crystal with State Farm and I would highly recommend this team as your insurance carrier. For 20 years now, they are always willing to look in depth for my special needs, get back to me asap, and have the kindest demeanor which has and will always mean the world to me 💕. From the beginning and through all of these years I have gotten to know them all very well and love the “Down Home” treatment!"
We responded:
"Shannon, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Duane Allen

April 29, 2026

5  out of  5
rating by Duane Allen
"What a wonderful experience I have had with Billye Rolland State Farm. They are a class act."
We responded:
"Thank you for your vote of confidence! We are always here to help, so please do not hesitate to contact us here at Billye Roland State Farm. ~ Billye ~"
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Amanda Dixon

April 23, 2026

5  out of  5
rating by Amanda Dixon
"We have been using Brent and Billy for over 15 years and we appreciate what all they and the staff do from roadside assistance to all of our insurance questions and needs. Love the hometown feel they give and treat you like friends."
We responded:
"Thank you for your 5-star review. We feel like you are family also! We are here for You. ~ Billye ~"
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Melissa Hendrick

March 23, 2026

5  out of  5
rating by Melissa Hendrick
"I highly recommend this insurance agency. Everyone there is nice and helpful especially Brittany I needed to add another vehicle to my policy and she made it very easy not to mention a great price. Thanks guys"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Billye Roland’s Team! We deeply appreciate your kind words here in Lincolnton .  ~ Billye ~"
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Teresa Price

March 20, 2026

5  out of  5
rating by Teresa Price
"Wonderful staff. I was greeted coming in the door. Fast service. And agreeable rates. Thank you Seth and Crystal."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Billye Roland’s Team.  ~ Billye ~"
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Ron Chapman

March 13, 2026

5  out of  5
rating by Ron Chapman
"Billye and Brent, as well as their staff have always done right by my wife and myself. We wouldn't go anywhere else."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us to know that you had such a wonderful experience with our Team. Thank you for being a part of our State Farm Billye Roland Family!"
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Barry Hurdt

March 10, 2026

5  out of  5
rating by Barry Hurdt
"I have been working with Billy and Brent for a long time, and I have always been treated like family. They handle all my insurance needs. I wrapped up an issue yesterday, and both of them made it smooth and easy. Their staff is always great, also. Each one greets you with a smile and knows exactly how to help you. Heck, they are even on my Christmas card list."
We responded:
"Wow, thank you for the 5-star review, Barry! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Tori Herot

March 6, 2026

5  out of  5
rating by Tori Herot
"Great people! Helped us get a bunch of things we needed to get done!"
We responded:
"Tori, it is a pleasure to hear what a wonderful experience you had with our Team! ~ Billye ~"
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Tiffany Lindsay

February 17, 2026

5  out of  5
rating by Tiffany Lindsay
"Brent went above & beyond! I highly recommend! I have a bit of an unusual situation so he contacted underwriting to get me the exact coverage I need. Brent & Billye work with you and tailor to your personal insurance needs. I could not be happier with them!"
We responded:
"Thank you so much for the 5-stars, Tiffany! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Cliff Patton

February 13, 2026

5  out of  5
rating by Cliff Patton
"back in December I had a deer run out in front of me while taking my kids to school. Bumper, headlight and assorted other damage to my Tesla. I messaged my State Farm agents and they had started working on everything even before I got home. Before lunch I had everything scheduled. The longest time came with having to wait for my appointment at the repair center. Once it was there, smooth sailing. After hearing horror stories from others with Tesla's I have to admit, I was worried. But those worries were unfounded. Between State Farm and the Tesla collision center, there was no back and forth, fighting over parts like others I had talked to. My advise for anyone with a Tesla, go with State Farm. If you can work with Billye and Brent and their team, I would recommend them over anyone else, they and their team are fantastic to work with."
We responded:
"So glad you were pleased with our claims process! We strive to get it right every time. Thank you for the years of trusting us with your insurance needs! ~ Billye ~ "
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Marcus Horne

February 13, 2026

5  out of  5
rating by Marcus Horne
"Very great with there pricing and great with details on policies!!!"
We responded:
"Thank you for your 5-star review and choosing us! ~ Billye ~"
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Betsy Jolly

February 13, 2026

5  out of  5
rating by Betsy Jolly
"Thank you for always making sure my family is protected and well taken care of. It truly means a lot."
We responded:
"It means a lot for you to trust us with your insurance needs! Thanks for choosing us! ~ Billye ~"
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Mad Medic 1

February 13, 2026

5  out of  5
rating by Mad Medic 1
"Always helpful and quick to respond to any issues or questions. I have depended on and trusted Billye and Brent for over 20 years without any issues."
We responded:
"Thank you for your kind words and letting us take care of you! ~ Billye ~ "
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Lake Hickory

February 5, 2026

5  out of  5
rating by Lake Hickory
"I appreciate all your help in the past and with recent insurance help with all our motorcycles. You make sure we are immediately covered on all our Motorcycles so that we can pick them up without a glitch. You have helped over the phone and by emails with proof of insurance quickly. Thank you again so very much. You are appreciated."
We responded:
"Thank you for your 5-star review. We appreciate your business! ~ Billye ~"
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George Vallese

January 19, 2026

5  out of  5
rating by George Vallese
"I am glad to have moved to North Carolina. You have made the many tasks of moving easier."
We responded:
"Thank you for choosing Billye Roland as your agent! We are happy to have you! ~ Billye ~"
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Tabitha Garner

January 14, 2026

5  out of  5
rating by Tabitha Garner
"Crystal is amazing! She always goes above and beyond to help out and is quick to respond!"
We responded:
"We are so glad Crystal was able to help. She and our entire team are here for you. ~ Billye ~ "
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Winter Graham

January 8, 2026

5  out of  5
rating by Winter Graham
"I have been a client of theirs since I started driving and my parents since long before that. They are all amazing, but my girl Billye has always made things quick and easy! It’s nice to talk walk into a place and feel like you are family and that’s how it has always felt with them!!"
We responded:
"Thank you, Winter! Our customers, like you, are why we do what we do! Thank you for being a part of our State Farm Billye Roland family. ~ Billye ~ "
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Lisa

January 5, 2026

5  out of  5
rating by Lisa
"I have been with State Farm Insurance for 20+ years. Billye, Brent and their entire staff are the best group of people you will ever deal with. They are all Professional, Caring and Genuinely Concerned with all my insurance needs. I highly recommended them!"
We responded:
"Thank you, Lisa, for your 5-star review and kind words. It is always a pleasure to assist. ~ Billye ~"
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Joseph Cantu

January 5, 2026

5  out of  5
rating by Joseph Cantu
"Great company to work with have always made things fast and easy with no issues highly recommend !!!"
We responded:
"Thank you for your 5-star vote of confidence. We appreciate you choosing the Billye Roland State Farm team. ~ Billye ~"
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Brittany Fischer

December 30, 2025

5  out of  5
rating by Brittany Fischer
"The team is amazing! They made it very easy to transfer over. Crystal had a quote to me that day and got everything transferred over. They answered all my questions and helped me along the way. Would definitely recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! ~Billye"
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Latanya Alexander

December 30, 2025

5  out of  5
rating by Latanya Alexander
"Awesome Awesome job!!! Billy was very helpful, courteous and professional. I will highly recommend Statefarm and definitely my representative.."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! ~Billye"
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Paula McSwain

December 12, 2025

5  out of  5
rating by Paula McSwain
"I have had alot of change in my life over the last several months. Billye and her whole team have been extremely helpful in navigating all the policy changes, and explaining things in layman's terms so it all makes sense. Crystal was especially helpful when it came to exploring my life insurance options. She made a special trip into the office and spent alot of time trying to make the best policy fit for me. All of the folks I've dealt with there have been extremely kind and helpful."
We responded:
"Thank YOU Paula for the 5 star Review! We appreciate your vote of confidence. ~ Billye "
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Aaron Drye

December 11, 2025

5  out of  5
rating by Aaron Drye
"I’ve worked with the Billye Rolland State Farm office in Lincolnton several times now, and every experience has been great. Brittany has helped me most recently with switching insurance between my vehicles, and she was extremely friendly, patient, and helpful the entire time. I’ve also worked with Seth before and had the same positive experience. Everyone I’ve talked to at this office is welcoming and easy to work with, which makes handling insurance a lot less stressful. I really appreciate their customer service and the way they treat people. Highly recommend this office and especially Brittany & Seth for anyone needing insurance help."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. ~Billye"
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Mike Jaggers Jr

November 19, 2025

5  out of  5
rating by Mike Jaggers Jr
"Between a business, a house, several vehicles and a commercial property rates, coverage and dependable service are very important. When I made a switch to get away from from high rates, terrible coverage and poor service Crystal at this State Farm office was second to none. She was very educated on coverage and language and she asked the right questions so that we could ask the right questions so that we can get to the coverage that we truly needed. And the rates were very competitive. If you want good service that you can count on this, this is the place you need to go"
We responded:
"Thank You Mike, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! ~ Billye ~"
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Moving Woxky

November 19, 2025

5  out of  5
rating by Moving Woxky
"Great energy! Very time conservative"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! ~ Billye ~ "