State Farm® Insurance Agent Billye Roland
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ashley Johnson
August 27, 2024
5
out of
5
rating by Ashley Johnson
"Crystal truly made our experience finding affordable auto and renters insurance such a breeze! She was extremely pleasant and very knowledgeable and understanding of her space and what we needed as customers. 10/10 would recommend!"
We responded:
"Thank you, Ashley! I’m thrilled you enjoyed your time with Crystal, finding her knowledgeable and pleasant. We appreciate your recommendation! - Billye"
Janice Evans
August 23, 2024
5
out of
5
rating by Janice Evans
"I just changed my insurance carrier to State Farm, Seth helped me by going over all our insurance needs where we were lacking and should have had more coverage to cover ourself but at the same time gave me all the info so I could compare with our previous carrier to see which company would be a better option, they are very knowledgeable and good down to earth people!!"
We responded:
"Thank you, Janice, for sharing your experience! I’m glad my team, especially Seth, treated you kindly, reviewing your previous coverage. Welcome to State Farm. Thank you for choosing us! ~ Billye ~"
Betsy Fredell
August 22, 2024
5
out of
5
rating by Betsy Fredell
"They are really nice and check up on you to see if there is anything they can do for you. Thank you Seth."
We responded:
"Thank you, Betsy, for sharing your experience. I’m thrilled you found my team attentive and had an amazing experience with us. If you have any questions for Seth or myself, please let us know! ~ Billye ~"
Carl Horton
August 22, 2024
5
out of
5
rating by Carl Horton
"i would like thank Seth Terres for getting me started with my ins. thank you sir and keep up the good work."
We responded:
"Hi Carl! Thank you for allowing Seth to assist with your insurance needs. We’re so happy we could help another Good Neighbor. We appreciate your business!"
Matthew Kelly
August 17, 2024
2
out of
5
rating by Matthew Kelly
"My wife called Wednesday after our insurance doubled irs Friday still no response. Surely someone works at the office"
We responded:
"Thank you, Matthew, for bringing this to our attention. My apologies for the delay in response, we take your feedback seriously and will work on improving our communication. I appreciate you and your wife coming into our office to sit down and glad we could help. ~ Billye ~"
The Moral Misanthrope
August 16, 2024
5
out of
5
rating by The Moral Misanthrope
"I'm so happy i switched to State Farm. Having a local location where I can actually sit down with friendly knowledgeable people is absolutely amazing. Brent and Seth at this location are awesome and were able to get me WAY better coverage at a way more affordable price than my pervious insurance carrier. HIGHLY recommend!"
We responded:
"Thank you for sharing your experience. I’m thrilled you are happy with your switch to us. I’m glad we could assist! ~ Billye ~"
Linda
August 13, 2024
5
out of
5
rating by Linda
"I have had good State Farm agents over the years, but Billye's office has outshone them. I contacted Billye's office prior to my move. Seth immediately put me at ease, helped me arrange for home coverage, and coordinated with my prior agent. The month after my auto coverage began, an animal strike put my car out of commission. Billye's staff guided me through the process of filing a claim and working with the body shop and rental car agency. During the repairs, Billye called personally to check on me. Everyone involved treated me with professionalism, compassion, and genuine concern, as if they had known me all my life. I cannot recommend this team highly enough!"
We responded:
"Thank you, Linda, for sharing your experience with my office! I’m thrilled Seth was able to assist you with your coverage, making your experience better than your previous ones. Your words mean a lot to us! Thank you for being a part of our State Farm family! - Billye"
Mayna Jayanti
August 8, 2024
5
out of
5
rating by Mayna Jayanti
"Crystal Weaver is very responsive and takes care of my needs for car and home insurance efficiently."
We responded:
"Thank you, Mayna, for your kind words! I’m thrilled Crystal Weaver is very responsive and efficiently takes care of your car and home insurance needs. If you need any further assistance, please don't hesitate to reach out. - Billye"
Megan England
July 23, 2024
5
out of
5
rating by Megan England
"Exceptional customer service! They truly make you feel part of the family. Truly the best of the best!!"
We responded:
"Wow, Megan! Your review made our day! We welcome you back to our family! ~ Billye ~"
SHARON CLASS
July 19, 2024
5
out of
5
rating by SHARON CLASS
"Great Customer Service with Crystal. After working in Collections and Customer service most of my younger life, it makes you appreciate when you get excellent Customer service."
We responded:
"Thank you, Sharon, for your kind words! I’m thrilled you received amazing customer service from Crystal. Your appreciation means a lot, especially coming from someone with your background. If you need any further assistance, please don't hesitate to reach out. We're here to help! – Billye "
Jesse Leonard
July 19, 2024
5
out of
5
rating by Jesse Leonard
"Great service happy with my rates and my agent. Definitely will be referring people to State Farm"
We responded:
"Thank you, Jesse, for sharing your experience! I’m thrilled you're happy with your coverage and our services. If you need any further assistance or have any questions, please let us know!- Billye"
Nic Johnson
July 18, 2024
5
out of
5
rating by Nic Johnson
"A great office with a ton of knowledge in the insurance field! Highly recommend for your insurance needs!!"
We responded:
"Thank you, Nic! I’m happy you found our office knowledgeable and that you highly recommend us for insurance needs. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. - Billye"
Mike Cady
July 16, 2024
5
out of
5
rating by Mike Cady
"Wonderful handled all my needs very professional."
We responded:
"Thank you, Mike, for your kind words! I’m thrilled to hear that all your needs were handled wonderfully and professionally. If you need any more help, please don't hesitate to reach out. We're here to help! – Billye"
Debbie Waterson
July 5, 2024
5
out of
5
rating by Debbie Waterson
"Compassionate people. They were very helpful in a confusing situation."
We responded:
"Thank you, Debbie, for your kind words. We are thrilled that we could bring some clarity to your confusing situation. If you need any further assistance, please let us know. -Billye"
Victoria Morgan
June 14, 2024
5
out of
5
rating by Victoria Morgan
"Crystal was amazing through the whole process!"
We responded:
"Thank you, Victoria! I’m thrilled Crystal provided amazing service throughout the entire process. Please let us know if you have any questions. We are here to help! Billye "
tjoseph hart
June 11, 2024
5
out of
5
rating by tjoseph hart
"Crystal was very helpful in our purchasing the right coverage for our needs."
We responded:
"Thank you, Tjoseph! I’m glad Crystal was accommodating in finding the coverage for your needs. If you need further assistance or have questions, please don't hesitate to reach out. We're here to help! – Billye "
Ginger Gibby Hesse
June 6, 2024
5
out of
5
rating by Ginger Gibby Hesse
"I recently switched to State Farm for my car and homeowners insurance and Crystal helped me and answered all my questions. She was a delight to deal with. The people there are ALL super nice and pleasant and make you feel like part of the family! Thank you Crystal and Billye and the rest of the office for making everything easy Whenever I need ya'll!!"
We responded:
"Thank you for sharing your experience, Ginger! I’m thrilled to hear that Crystal and I made your switch to State Farm smooth and enjoyable. It's lovely to know you feel like part of the family with us. If you ever need further assistance with your home or auto insurance, don't hesitate to reach out. Thank you for choosing State Farm! – Billye"
Patricia Clark
June 5, 2024
5
out of
5
rating by Patricia Clark
"This office has consistently given me 5 star service for over 25 years. Fast communication and great rates!"
We responded:
"Wow, it’s been that long already?! Thank you, Patricia, for your kind words and for being a loyal customer for over 25 years! I’m thrilled you've consistently received 5-star service from my office. ~Billye~"
Willis Greene
May 30, 2024
5
out of
5
rating by Willis Greene
"After calling the office with questions with my rents and auto policies, Brittany was professional, prompt and handled all questions with competency and efficacy. Thank you Billye Roland State Farm for taking care of us."
We responded:
"Thank you, Willis! I’m delighted that Brittany provided prompt service and competently addressed all your questions about your renters and auto plan. I appreciate your support of my team; we are here to assist you. Please don't hesitate to reach out if you have any further questions or need assistance. – Billye "
Justin Seth
May 30, 2024
5
out of
5
rating by Justin Seth
"Crystal is a delight. I recently had to make some big policy changes and she made the process so easy and understandable. She's super knowledgeable and I know she's there when I need her. You couldn't ask for better customer service."
We responded:
"Thank you for your kind words, Justin! I’m delighted that Crystal made your plan changes simple and understandable. Her knowledge and dedication to customer service are truly invaluable. Please don't hesitate to reach out if you need help or have any questions. We're here to help! - Billye"
Mary Lassiter
May 22, 2024
5
out of
5
rating by Mary Lassiter
"We have been clients of Billye’s for years and have always been treated like we are part of their family. The time they spend with you searching for the right coverage is exemplary. You never feel any pressure and they are always upfront and truthful about the services you’ll receive. We had a huge loss and they were sympathetic and walked us through the entire claims process. She always asks how we are doing and inquires about are son. Exceptional customer service and a top notch business."
We responded:
"Mary, thank you so much for your kind words! We're delighted to hear that you feel like part of our family and that our team has provided you with exceptional service, especially during challenging times. It's our privilege to assist you, and we're grateful for your trust and loyalty over the years. Here's to many more! -Billye"
Rosy Santiago
May 14, 2024
5
out of
5
rating by Rosy Santiago
"Britney did a good job and always has. The team always takes care of me in a timely manner. I recommend them to anyone that needs Car insurance, life, insurance, and home insurance."
We responded:
"Thank you for such high praise! It’s been a pleasure assisting you and I can’t wait to pass on your kind words to Britney. My team and I appreciate your recommendation! ~Billye~"
Chad Kiser
May 3, 2024
5
out of
5
rating by Chad Kiser
"Thank You Billye, Seth and the nice Lady at the front, you all are awesome, First place to ever sit down with me in 30 years and explain the right coverage that I should have and then go all out for my vehicles, my home and personal well being. There is no shortage of generosity, smiles, and great people at this office. Everyone greets you coming in the door even the puppy, it's like walking into a second home. Thank you all once again, Billy and Seth alitomaly has your back when it comes to, well everything. If you are reading this Review and you want a CORRECT, AND I DO MEAN A CORRECT, vision of the right cover you should have call Seth and Billye at state farm, they are up front and honest, no pressure, no hassle, and they let you make the desion and then break it all down for you. Thank you and God Bless"
We responded:
"Thank you so much, Chad! I truly appreciate your kind words and am delighted to hear about your positive experience with Seth and our team. We're committed to providing personalized service and making sure you have the right coverage for your needs. Don't hesitate to reach out if you have any Increase questions or if there's anything else we can help you with. We're here to help. – Billye "
Misty Parker (MistyFaith)
March 25, 2024
5
out of
5
rating by Misty Parker (MistyFaith)
"Seth is absolutely wonderful. He helped me find discounts I had no idea even existed and was able to answer all my questions. I can't tell you how glad I am that I chose Billye Roland-State Farm."
We responded:
"Thank you for choosing us, Misty! We are thrilled that Seth provided exceptional service that fits all your needs! If you ever have more questions or need assistance, feel free to let us know. – Billye "
Darra Short
March 22, 2024
5
out of
5
rating by Darra Short
"This is a great place! They will take care of you and your belongings! Also the Team is very pleasant and personable!"
We responded:
"Thank you for the fantastic review, Darra! We're thrilled to hear that you had a great experience with our office, and we look forward to assisting you with anything in the future. We're here to help! – Billye "